Our Privacy Policy

Privacy Policy

This privacy policy applies between you, the User of this Website and On The Ball Walkies, the owner and provider of this Website.   On The Ball Walkies takes the privacy of your information very seriously.   This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website and services.  This privacy policy applies only to the actions of On The Ball Walkies and Users with respect to this website.  It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

We may collect the following Data, which includes personal Data, from you:

  1. Name
  2. Contact information such as telephone numbers, email addresses, and addresses
  3. Financial information such as credit/debit card numbers

How we collect Data

  1. Data is given to us by you
  2. Data is collected automatically

Data that is given to us by you

On The Ball Walkies will collect Data in a number of ways, for example:

  1. When you contact us through the Website, by telephone, email, post or through any other means
  2. When you make payments to us, through this Website or otherwise
  3. When you use our services

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

  1. We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way in which you interact with its content.
  2. We will collect your Data automatically via cookies, in line with the cookie settings on your browser

Our use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.  Specifically, Data may be used by us for the following reasons:

  1. Internal record keeping
  2. Improvement of our products / services

Who we share Data with

We may share your data with the following for the following reasons:

  1. Third party payment providers who process payments made over the Website – to enable third party payment providers to process user payments and refunds

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

  1. We store your Data on secure servers
  2. Payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology)

Your rights

You have the following rights in relation to your Data:

  1. Right to access – the right to request copies of the information we hold about you at any time
  2. Right to erase – the right to request that we delete or remove your Data from our systems

To make enquiries please contact us via this email address: stacey@ontheballwalkies.com

If you are not satisfied with the way we deal with your enquiry in relation to your Data, please contact the Information Commissioner’s Office (ICO).  The ICO’s contact details can be found on their website at https://ico.org.uk/ .


Cookies are a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.  This Website may place and access certain Cookies on your computer.  On The Ball Walkies uses Cookies to improve your experience of using the Website and to improve our range of products and services.

All Cookies used by this Website are used in accordance with the current UK and EU Cookie Law.

You can choose to enable or disable Cookies in your internet browser.  For further details, please consult the help menu in your internet browser.

You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and effectively.